Five9 first
GSS Contact Center Intelligence
A full reporting and decision platform for campaign performance, list health, lead value, and contact outcomes.
- Campaign and list reporting
- Lead-source attribution
- Conversion and agent analysis
GSS Contact Center Solutions
One control center for campaigns, lead sources, lists, agents, conversion, and CRM handoffs.
Five9-first intelligence for owners who need to know what is working, what is being wasted, and what should change next. Other dialers can be added through the same connector model.
Product portfolio
Start with a focused pilot. Add connectors and rules after the workflow proves value.
List and Attempt Control
Track list exhaustion, retry policy, blocked records, stale leads, and over-contact risk.
- Attempt-policy monitoring
- List exhaustion alerts
- Human-approved suppression actions
Lead Vendor ROI
Connect lead cost to calls, contacts, conversions, revenue, and final patient or customer outcomes.
- Source-to-sale attribution
- Cost per conversion
- Vendor quality scorecards
Dialer-to-CRM Reconciliation
Find leads, calls, dispositions, owners, and outcomes that disagree between the dialer and CRM.
- Record matching
- Status crosswalks
- Exception work queues
Pilot planning
Bring one workflow, one source sample, and one clear result to measure.
GSS will map the current process, define the first product slice, and separate standard platform work from customer-specific setup.