Call Center Automation by GSS
Rebuild call-center operations visibility with clean-room reporting and integration modules.
We design multi-tenant operations modules for dialing teams that need trusted campaign attribution, list hygiene, conversion reporting, and queue-based exception handling.
Target clients
- Healthcare outreach teams
- BPO and contact-center operations groups
- Revenue teams managing multi-campaign dialers
- Organizations needing traceable lead-to-conversion reporting
Positioning
GSS Call Center Solutions
- Call-center reporting platforms
- Five9 data integrations
- Campaign and list attribution
- Dial, contact, conversion, and disposition reporting
- Lead-source reconciliation
- Contact-list cleanup and suppression workflows
- Scheduled list imports and updates
- Provider or agent capacity reporting
- QA and exception queues
- CRM and dialer synchronization
Product direction
Five9-first architecture without a Five9-only future
Delivery starts with Five9 connectors and a normalized operations model so additional dialer connectors can be added without reworking downstream reporting and controls.
01
Dialer event normalization and campaign-level data models
02
List ingestion, suppression, and reconciliation pipelines
03
QA queues for bad dispositions, missing joins, and exception triage
04
Capacity and staffing views by provider, campaign, or agent
05
CRM sync controls and retry-safe integration monitoring
06
Tiered subscription implementation and support plans
Commercial model
Built for setup fees plus recurring subscription delivery
Typical plans combine a one-time setup and data-mapping fee with monthly platform subscriptions and optional managed optimization support.
- Starter: $499 to $999/month
- Growth: $1,500 to $3,000/month
- Enterprise: custom pricing
- One-time setup: $2,500 to $15,000
Connector strategy is Five9-first, but the core data model and queue framework are designed for future dialer expansion.
Guardrails
- Do not copy Quest Middleware code.
- Rebuild reusable concepts as clean-room components.
- Use synthetic data only in demos and sales collateral.
Start with one problem
Map your dialer, CRM, and campaign reporting gaps.
Bring one reporting pain point or reconciliation failure and GSS will scope the clean-room module needed to fix it.
Prefer email: info@gsstechsolutions.com
Discuss your workflow
A short note is enough to start. Please do not include patient information.